Refund policy

Refund & Return Policy

Effective Date: November 7, 2025

At DecoBezel, we want every piece you bring into your home to feel exceptional. If something isn’t exactly as you expected, our flexible return options are designed to make the process seamless, transparent, and fair.

We’re proud to maintain an extremely low return rate, a reflection of the craftsmanship and satisfaction our customers experience with every order.

Exchange or Return for Store Credit

We’re delighted to offer complimentary returns when you choose to exchange your item or receive store credit.
This option comes with a prepaid return label and no restocking fees, making it the simplest and most convenient way to find the perfect pieces for your space.

Return for Refund to Original Payment Method

If you prefer a refund to your original payment method, return shipping costs will apply. A 5% restocking fee will be deducted to help offset logistics and payment processing expenses.

This modest fee ensures we can maintain competitive pricing while operating responsibly and sustainably. As part of our commitment to thoughtful consumption, we encourage conscious purchasing to help reduce unnecessary returns and environmental waste.

Return Eligibility

We accept returns within 30 days of delivery for items that are unused or gently handled, provided they are returned in their original packaging and in good condition.
Items not returned in their original packaging or missing components may not be accepted.

Final sale, customized, or promotional items are non-returnable unless damaged or defective upon arrival.

How to Start a Return or Exchange

  1. Contact our support team at support@decobezel.com with your order number and specify whether you’d like an exchange, store credit, or refund.

  2. Our team will reply promptly with clear instructions and, if applicable, a prepaid return label.

  3. Repack your item securely in its original packaging and ship it back as directed.

Damaged or Defective Items

If your order arrives damaged or defective, please reach out within 24 hours of delivery.
Include:

  • Clear photos of the product and packaging

  • A brief explanation of the issue

  • Your order number

Our team will send a replacement immediately at no cost to you.

Processing Time

Once your return is received and inspected, your refund, store credit, or exchange will be processed within 3 business days.
Refunds will be issued to the original payment method used at checkout.

Contact Us

If you have any questions or need assistance, our support team is always happy to help:

📧 Email: support@decobezel.com
📞 Phone: +1 (786) 555-9284

Business Address:
999 NW 7th St
Miami, FL 33136
United States